What happens if there is a problem with my sample? 28 May 2020 11:08 Updated If your sample is missing or needs re-testing, our support team will contact you as soon as possible to solve it. Related articles What happens if my results are out of the normal range? How do I receive my medical comment? How quickly will I receive my results? Can I book a specialist consultation via Melio to review my results? What do I have to do on the day of the test?