What happens if there is a problem with my sample? 28 May 2020 11:08 Updated If your sample is missing or needs re-testing, our support team will contact you as soon as possible to solve it. Related articles How do I receive my medical comment? What happens if my results are out of the normal range? Where do I go to have my blood taken? What do I have to do on the day of the test? Why should I fill out a health(y) questionnaire in my profile?